Shipping policy

SHIPPING AND DIGITAL DELIVERY POLICY

Last updated: 2 September 2026

This policy covers personalised digital readings and all physical products purchased from Mati Intuitive, including products added to our collection in the future.

WORLDWIDE DIGITAL READINGS

Mati Intuitive digital readings are available to customers worldwide.

Personalised readings are delivered directly to the email address supplied with your order as a digital PDF. No physical item will be posted and no shipping fee applies to digital-only orders.

Readings are thoughtfully prepared and delivered within 24–48 hours after your order is placed and all required information has been received received.

If your reading has not arrived within the stated timeframe, please check your spam, junk or promotions folder and confirm that the email address supplied with your order is correct.

For delivery or file-access issues, contact hello@matiintuitive.com.au with your name and order number. If necessary, your reading will be resent or provided in another suitable digital format.

WORLDWIDE PHYSICAL SHIPPING

Mati Intuitive offers worldwide shipping to destinations available at checkout.

Shipping availability may depend on the destination, selected product, carrier availability and local import restrictions. Certain heavy, oversized, fragile or restricted products may not be available for international delivery.

ORDER PROCESSING

Physical orders are generally prepared and dispatched within 2–4 business days after payment is confirmed.

Personalised, handmade, specially sourced or pre-order products may require additional time. Any different processing timeframe will be displayed on the relevant product page or communicated by email.

SHIPPING COSTS

Available shipping methods and costs are calculated and displayed at checkout. Charges may vary depending on the size, weight, destination and available carrier services.

DELIVERY TIMEFRAMES

Delivery timeframes shown at checkout or provided by a carrier are estimates and begin after dispatch.

International orders may experience delays due to customs processing, border controls, local postal services, severe weather, public holidays or other circumstances outside our reasonable control.

TRACKING

Tracking details will be sent to the email address supplied with your order when tracked shipping is available.

Please allow time for tracking information to become active after receiving your dispatch confirmation.

CUSTOMS, DUTIES AND IMPORT TAXES

International customers are responsible for any customs duties, import taxes, handling charges or other fees imposed by their destination country unless checkout specifically states that these charges have been included.

Customers are also responsible for checking whether a product can legally be imported into their country before ordering.

Mati Intuitive is not responsible for customs delays or charges imposed by government or border authorities. This does not limit any rights that cannot lawfully be excluded.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact hello@matiintuitive.com.au immediately. An address cannot always be changed once an order has been dispatched.

Additional postage charges may apply if an order is returned because an incorrect or incomplete address was supplied.

LOCAL PICKUP

Local pickup may be offered for selected heavy, oversized or eligible products in Australia. Availability will be shown on the product page or at checkout.

Please wait until you receive confirmation that your order is ready before attending the pickup location. Pickup instructions and relevant details will be provided privately.

PACKAGING AND PRODUCT CARE

All physical products are packaged with care. Fragile and breakable items receive additional protective packaging to reduce the risk of damage during transit.

Please open and inspect your order carefully upon arrival. Always read and follow any care, handling, age, safety or usage instructions supplied with a product.

DAMAGED, INCORRECT OR MISSING ITEMS

If your parcel arrives damaged, contains an incorrect item or is missing an item, please contact hello@matiintuitive.com.au promptly, preferably within 48 hours of delivery.

Include your name, order number and clear photographs of the parcel, packaging and affected product where possible. This preferred timeframe does not limit any rights available under applicable consumer law.

NATURAL AND HANDMADE VARIATIONS

Crystals, minerals and other natural or handmade products may vary in colour, size, pattern, shape, texture and finish. These individual characteristics make each piece unique and are not considered faults when the product is otherwise consistent with its description.

CONSUMER RIGHTS

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other consumer rights that cannot lawfully be excluded in the customer’s location.

CONTACT

For digital delivery, shipping or pickup enquiries, contact:

Mati Intuitive
hello@matiintuitive.com.au
matiintuitive.com.au